What is Support and why should I Purchase it?

Support is essential when you have an issue with anything to do with HP ProtectTools, whether that be; Installation of a new install, upgrades/updates or just a general question with regards the product that you just can't work out how to do. Support must be purchased on a continuous basis after the first years support. If there is a break of more than 30 days from the date of expiry there may be a Return To Support (RTS) Fee as well as the back dated support renewals.

What is Software Assurance and why should I Purchase it?

Software Assurance is highly recommended as this provides free of charge in version upgrades. For Example: HP ProtectTools Authentication Services 4.1 upgrading to HP ProtectTools Authentication Services 4.2 would be given if a Software Assurance was in place. If it wasn't and it was deemedthat the new version was required by the customer or it would resolve a current technical issue then it would have to be purchased on a continuous basis from the initial purchase of the licence. If there is a break of more than 30 days from the date of expiry or it was never purchased with the initial licence there may be a Return To Software Assurance (RTSA) Fee as well as the back dated Software Assurance renewals.

What are the benefits of Software Assurance/How can the end user upgrade to the latest version?

From time to time newer versions of the products are released which have increased functionality and better features. You or your customers may wish to upgrade to the latest versions to avail themselves of the newest functionality.
You or your customers who have a valid Software Assurance agreement for a particular product are automatically entitled to minor version upgrades of the product without any additional upgrade charges. That is to say where the version under Software Assurance is Va.b, all upgrades to Va.x attract no charge, for example V3.2 to V3.4.
Notifications of product releases will be sent to everyone with current software assurance agreements informing them of the availability of newer versions. Due to the classified nature of some of the products, distribution of software will not be automatic and must be specifically requested.
Customer and clients who have a support only contract but no software assurance agreement, or no contract at all must pay for software upgrades in the normal manner.
All major version upgrades, in the example above V3.2 to V4.0 or V5.1 say, must also pay for licenses in the normal manner. This clarification to the Software Assurance definition is to align the HP ProtectTools Software Assurance to industry practice and is valid from 1st July 2007. Where Software Assurance is already active on 1st July 2007, the previous definition will apply until such time as Software Assurance lapses or is renewed.

Why Should I purchase Support when I have purchased Software Assurance?

Would you or your feel comfortable with solving issues themselves? For instance; Often customers are informed of new versions of products to which they have a valid Software Assurance contract in place but they do not automatically install them. Generally, you or your customers exercise caution and do not implement the free patch releases or product installs ( issued under Software Assurance contracts ) that they are sent. A quick call to the Support Team will determine if the latest patch release or minor version issue are necessary or will resolve any ongoing issues. Similarly, when customers haves problems and has discussed this in detail with the Support Team they are advised which approach to take and indeed can fully discuss their particular environment set up with Support and can maintain contact though that installation process as a backup.
Customer and end users who, do not have a Support Contract may be advised that a newer release appropriate under the Software Assurance contract will resolve their issue, but they will lack the back up of the Support team should they encounter difficulties during solitary installation.

What are the differences between Authentication Services LOGFIRE and HMAC?

LOGFIRE is for use in Government organisations and where approval from CESG to purchase must be made prior to procurement.
HMAC is for the Corporate/Commercial Sector or companies that do not require a Government Approved product. (all other companies)

I have got Authentication Services FIREGUARD 3.X, do I need to upgrade to LOGFIRE 4.X?

In May 2005 the CESG S(E)N 05/05 mandated that all installations of their current algorithms (Thunderbolt, Firestone, & Fireguard) must migrate to CESG's new algorithm LOG FIRE by the end of 2012. From 1st October 2008, the release date of AS v4.0 LOG FIRE, all new systems must implement the LOG FIRE algorithm. CESG have issued the CIAN 2009/02 notice to this effect.
For clarity, all previous versions of HP ProtectTools Authentication Services, including Fireguard, and all versions of NT(SE) & Windows(SE) must be replaced by HPPT AS V4.x LOG FIRE before the end of 2012.
Authentication Services v3.1 Fireguard can be purchased ONLY as extension to an existing estate and must be migrated to LOG FIRE by end 2012.

What's the difference between FIREGUARD 3.1 and LOGFIRE 4.1?

Enhancements include:
  • • Hashing using the LOG FIRE algorithm is now supported
  • • This version supports pass phrases both in sentence and random word form. This is in addition to the existing format of generated passwords offered
  • • Unlock information is available for when sessions are unlocked. Details are given to the user regarding the time that the session was locked and the number of attempts there have been at unlocking the session
  • • Password Origin introduced. This is the successor to Password Pre-processing, sometimes also known as Obfuscation. It is similarly used to restrict the entry of the password to that of the normal windows logon dialogs
  • • HP ProtectTools Passwords now may be used for other windows functionality: runas, net use (or equivalent), accounts used for starting services, user management utilities
  • • Support for Microsoft Windows Vista, Windows Server 2008 and Windows Server 2008 R2
  • • Support for 64-bit x64 Platforms
  • • Support for 32-bit Windows Server 2003 and 32-bit XP Systems
HP Authentication Services
MS Windows OS
4.2 4.1 4.0 3.3 3.1 3.0
MS Windows 7 (32 or 64 bit)        
MS Windows 2008 R2 (64 bit)        
MS Windows 2008 (32 or 64 bit)        
MS Windows Vista (32 or 64 bit)        
MS Windows 2003 (32 or 64 bit)
MS Windows XP SP2 or later (32 or 64 bit)
MS Windows 2000 SP4 or later (32 bit)    

Can changes be made to the HP ProtectTools End User Licence Agreement?

Any changes to standard legal documents have to be referred back to Legal HP dept for consideration.

What is the minimum Purchase of licences for the HP ProtectTools Product Portfolio?

The minimum number of licences that can be procured for any HP ProtectTools product is ten.

Where can I find the End User Licence Agreement?

The End User License Agreement is available to download here.

What is the HP ProtectTools Technical Support line telephone number?

01925 841 805 - This number is only available for those who have purchased support with their licences or have renewed their support for additional years. Those that contact the Support Team will be asked to provide details to validate their contract which will be checked against the product database eg licence key, number of seats etc.

What is the maximum term you can purchase for support and software assurance?

Standard maximum terms are given for 3 years. Additional extensions to this may be granted by HP depending on product lifecycles.

Can HP ProtectTools Authentication Services be installed on Servers and Workstations/Desktops?

Yes, it is intended to be installed on all supported windows based systems within an infrastructure.

Why should I use Enterprise Device Access Manager over other products in the market?

Devices that do not store data but extend your corporate network in an unmanaged way, pose a security risk. Examples of these devices are Bluetooth and Wi-Fi, which can bring malicious software into your network if not managed properly. HP ProtectTools Enterprise Device Access Manager is unique in its ability to block Wi-Fi and Bluetooth. Also, as with all HP ProtectTools Products, it integrates seamlessly with Microsoft unlike some products currently on the market.

Why should I use Email Release Manager over other products on the market?

Email Release Manager is unique in that it uses Clientless Policy Enforcer to work with any mobile device that is email enabled to work with Microsoft Exchange. This allows the user to label any email that is sent from a mobile device, which means it would not be sent to any contact outside of that security classification label.

Why would I use Role Based Access?

Role Based Access allows you to secure your systems to ‘roles', so only those people who should have access to certain data/resources do and those that don't won't. For example, a HR Person would need access to all HR records and data but would not need to access the Finance departments Records and data, so only see HR. IT Support need access to most systems on the network but they do not need to see the HR Records or Data.